Return Policy

Return Policy

At Xmaker, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with easy returns and exchanges.

1. Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• To be eligible for a return, your item must be unused, unwashed, and in the original condition with all tags and packaging intact.
• Final sale items, underwear, and customized products are not eligible for return or exchange.

2. Return Process

• To initiate a return, please contact our Customer Support at help@xmaker.ai with your order number and reason for return.
• We will provide a return shipping label and instructions on how to send your item back.

3. Refunds & Exchanges

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method.
• If you'd prefer an exchange, indicate your preference when contacting us. Exchanges are subject to availability.

4. Return Shipping

• We offer free return shipping for all domestic orders.
• For international returns, customers are responsible for return shipping costs.

5. Damaged or Incorrect Items

• If you received a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll replace the item or offer a full refund.

6. Non-returnable Items

• The following items are non-returnable:
  • Sale or clearance items
  • Gift cards
  • Intimate apparel (e.g., underwear, swimwear)